Refund policy

1. 30-Day Return Policy

We want you to feel confident when shopping with LauKingdom. Eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

To be eligible for a return, the item must be:

• New and unused
  
• In its original condition
  

Free from damage, stains, modifications, or signs of use

• Returned with all original parts, accessories, and packaging, where applicable
  
• Properly packaged to prevent damage during return shipment

All returns are subject to review and approval by LauKingdom. We reserve the right to decline a return if the item does not meet the requirements of this policy.

2. Eligible Reasons for Return

Returns may generally be requested for the following reasons:

1. Incorrect Item Received

If you received an item that differs from what you ordered, please contact us as soon as possible with your order number and photos of the item received.

If the error is confirmed to be on our part, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

2. Change of Mind / Non-Defective Return

If you simply change your mind or no longer want the item, you may request a return within the 30-day return window, provided that the item meets all return requirements.

Return shipping costs will be the customer's responsibility for non-defective returns.

Original shipping, delivery, handling, or other applicable service charges are generally non-refundable.

3. Damaged or Defective Items

Please inspect your order carefully when it arrives.

If your furniture arrives damaged, defective, or with missing or incorrect components, please contact us as soon as possible after delivery.

Please provide:

• Your order number
  
• A description of the issue
  
• Clear photographs of the item
  
• Photographs of the packaging, including any visible shipping damage
  
• Any other information reasonably requested by our customer service team

We will review the issue and determine the appropriate resolution, which may include replacement parts, a replacement item, repair, or refund, depending on the circumstances.

Do not dispose of the product or packaging before contacting us unless otherwise instructed.

For furniture deliveries, we strongly recommend documenting any visible damage before removing or disposing of the original packaging.

4. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or otherwise qualify for a remedy under applicable law:

• Final Sale or Clearance items
  
• Custom-made or personalized products
  
• Products specifically made or modified according to customer specifications
  
• Gift cards
  
• Items that have been used, assembled, modified, damaged, or altered after delivery
  
• Items damaged through misuse, improper assembly, improper care, or normal wear and tear
  
• Items returned without prior authorization
  
• Items that are no longer in their original condition or cannot reasonably be resold

For custom or made-to-order furniture, please review the applicable product terms before placing your order. Similar furniture retailers commonly exclude made-to-order and personalized products from ordinary returns.

5. Return Requests Must Be Approved in Advance

Please contact us before sending any item back.

To start a return, email: service@laukingdom.com

Please include:

• Order number
  
• Customer name
  
• Item name
  
• Reason for the return
  
• Photos of the item, when applicable

If your return request is approved, we will provide return instructions. Approved returns should be shipped to the following designated return address unless otherwise instructed by LauKingdom:

850 Douglas Hills Rd, Suite 100
Lithia Springs, GA 30122
United States
Tel: 909-684-5168

Items sent back without prior authorization may not be eligible for a refund or exchange.

6. Return Shipping Costs

For approved returns caused by customer preference, change of mind, incorrect selection, or other non-defective reasons, the customer is responsible for applicable return shipping or pickup costs.

For confirmed manufacturing defects or incorrect items shipped by LauKingdom, we will determine the appropriate return, replacement, or shipping arrangement on a case-by-case basis.

Original shipping, delivery, handling, and service charges are non-refundable unless otherwise required by applicable law or specifically stated by LauKingdom.

For oversized furniture, return transportation or pickup may involve additional costs depending on the product, delivery method, location, and condition of the item.

7. Refused or Undeliverable Packages

Please do not refuse delivery simply because you no longer want the item.

If you no longer wish to keep your order, please accept the delivery and contact us to request a return.

If a package is refused, abandoned, or returned to our warehouse without prior authorization, any resulting shipping, return transportation, storage, or other applicable costs may be deducted from the refund or charged to the customer, where permitted by applicable law.

If an order cannot be delivered because of an incorrect or incomplete address, failure to receive the delivery, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply.

8. Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been accepted.

If approved, the refund will generally be issued to the original payment method.

The refunded amount may exclude applicable non-refundable shipping, delivery, handling, return transportation, or other charges, depending on the reason for the return and the circumstances of the order.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

For furniture returns, refunds will generally be processed after the returned merchandise has been received and inspected.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your original payment account.
   
2. Contact your credit card company or payment provider.
   
3. Contact your bank, as additional processing time may be required.
   
4. If the refund still has not appeared, contact us at service@laukingdom.com.

We will assist you in checking the status of the refund.

10. Returns After 30 Days

Return requests submitted more than 30 days after delivery are generally not eligible for a standard return or refund.

However, products may remain eligible for remedies under our applicable Warranty Policy if a qualifying manufacturing defect is discovered during the warranty period.

The warranty does not extend the standard 30-day return period for change-of-mind or non-defective returns.

11. Warranty

A manufacturing defect discovered after the 30-day return period may be handled under LauKingdom's applicable warranty.

Depending on the nature of the issue, the available remedy may include:

• Replacement parts
  
• Repair
  
• Replacement of the affected item
  
• Another appropriate remedy determined by LauKingdom

Warranty claims are subject to the terms, exclusions, and limitations of the applicable warranty.

Normal wear and tear, misuse, accidents, improper assembly, improper maintenance, unauthorized modifications, and damage caused during customer relocation or transportation are generally not covered.

12. Unauthorized Purchases

LauKingdom's return, exchange, warranty, and after-sales policies apply only to products purchased through LauKingdom's official website, official stores, or authorized resellers.

Products purchased through unauthorized third-party channels may not be eligible for LauKingdom's after-sales services or warranty coverage.

To ensure product authenticity and access to applicable customer support, we recommend purchasing directly from LauKingdom or an authorized seller.